Convio CRM software for nonprofits

Got a call from Whitney Otstott, a Corporate Communications Manager in the PR group at Convio, which makes custom-relationship management (CRM) software for nonprofits. They are powering the Avon Foundation's breast-cancer run, and their same "TeamRaiser" software module powers many other walks and similar fundraising events, as well as the "personal fundraising bats" at the DeanforAmerica site.

Whitney is sending me some of their case studies so I can tell her which I'd like to ask them more about, and she is setting up an interview for me with their CEO where I'll try to get a broad overview and maybe some history: how Convio found its way into this niche, and where they see it going.